Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at designerliving.sales@hotmail.com. Please note that returns will need to be sent to the following address: [822 Cooper Street, Epping ,Victoria 3076, Australia] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at designerliving.sales@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

DAMAGED OR FAULTY ITEMS
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at designerliving.sales@hotmail.com with your order number and clear photos of the item and its packaging. We will assess the issue and arrange an appropriate solution, which may include a return, replacement or refund where applicable.

 

SALE ITEMS AND GIFT CARDS
Sale items are subject to the same consumer rights as other products. Gift cards are non-refundable except where required by law.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at designerliving.sales@hotmail.com.